Política de envío
Shipping Policy
Thank you for shopping with Owliwise. We aim to make shipping simple, clear, and reliable for every order.
Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
Processing may take longer during weekends, holidays, product launches, or high-volume periods. Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Free Shipping
We offer free standard shipping to all available shipping destinations. Shipping costs are included in the product price, so there are no additional standard shipping fees at checkout.
Estimated Delivery Times
| Destination | Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|
| United States | Standard Shipping | 3–5 business days | Free |
| Other Available Regions | Standard International Shipping | 5–8 business days | Free |
Estimated delivery times are calculated after your order has been processed and shipped. Delivery times are estimates only and are not guaranteed.
Available Shipping Destinations
We currently ship to selected countries and regions. Available shipping destinations will be shown at checkout based on your shipping address.
If your country or region is not available at checkout, it means we do not currently ship to that destination.
Order Fulfillment
Orders may be shipped from different fulfillment locations depending on product availability, destination, and delivery efficiency.
Tracking information, carrier details, packaging, or delivery notices may vary depending on the fulfillment location and shipping carrier used for your order.
International Duties and Taxes
Free shipping does not necessarily include import duties, taxes, customs fees, brokerage fees, or other local charges.
For international orders, duties and taxes may apply depending on your country or region. These charges are the responsibility of the customer unless expressly stated otherwise at checkout.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If a package is returned due to an incorrect address, failed delivery attempt, refusal, unpaid duties or taxes, or failure to collect the package, additional shipping fees may apply.
Order Changes and Cancellations
If you need to update your shipping address or cancel your order, please contact us as soon as possible at support@owliwise.com.
We cannot guarantee that changes or cancellations can be made once an order has been processed or sent to fulfillment.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check around your delivery location, with household members, neighbors, building management, or your local carrier.
If your package appears to be lost or significantly delayed, please contact us at support@owliwise.com with your order number and tracking information. We will help review the issue when possible.
Split Shipments
If your order contains multiple items, they may be shipped separately depending on product availability, warehouse location, or fulfillment method. You may receive more than one tracking number for the same order.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us at:
