Refund policy
Return & Refund Policy
We want you to feel confident with every Owliwise purchase. If something is not right, please contact us and we’ll do our best to help.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a standard return, your item must be in the same condition that you received it: unused, with all original accessories, manuals, and packaging included. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@owliwise.com with your order number and the reason for your return.
Please do not send items back without contacting us first. Items returned without prior authorization may not be accepted.
Return Shipping
For standard returns, such as ordering the wrong item or changing your mind, customers are responsible for return shipping costs.
If your item arrives defective, damaged, or if you receive the wrong item, please contact us right away. If the issue is approved after review, we will help arrange a replacement, exchange, refund, or other suitable solution.
1-Year Limited Warranty for Quality Issues
Owliwise products are covered by a 1-year limited warranty against quality issues and manufacturing defects under normal use.
If your product has a quality issue that is not caused by misuse, accidents, or improper handling within 1 year of delivery, please contact us at support@owliwise.com.
To help us review your request quickly, please include:
- Your order number
- A brief description of the issue
- The reason for your return, exchange, or warranty request
- Clear photos or videos showing the product issue
After reviewing your request, we may offer a replacement, exchange, repair solution, refund, or other suitable solution depending on the situation.
This limited warranty does not cover:
- Damage caused by misuse, accidents, drops, water damage, or improper handling
- Damage caused by unauthorized repairs or modifications
- Normal wear and tear
- Lost or stolen items
- Cosmetic damage that does not affect product function
- Products purchased from unauthorized sellers
Damages and Issues
Please inspect your order when it arrives. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@owliwise.com so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We do not accept returns for items that have been used, damaged by the customer, altered, or returned without original packaging and accessories.
We also cannot accept returns on gift cards, final sale items, or items marked as non-returnable.
Exchanges
The fastest way to get the item you want is to return the item you have first. Once the return is accepted, you may place a separate order for the new item.
For approved quality issues within the 1-year limited warranty period, we may provide an exchange or replacement depending on the product condition and availability.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
As above, your item must be in the same condition that you received it: unused, with all original accessories, manuals, and packaging included. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at support@owliwise.com.
Contact Us
For any return, refund, exchange, or warranty questions, please contact us at:
